Privacy Policy
Protecting Your Information

1. Information We Collect

During the registration process and use of the mixue88 platform, we collect several categories of personal information to ensure a safe, responsible service that meets international licensing requirements.

Account Registration Information:

Financial and Transaction Information:

Technical and Device Information:

2. Purpose of Using Personal Information

mixue88 uses the personal information collected solely for legitimate and defined purposes. We do not use it beyond the scope stated in this policy.

• To verify player identity and confirm age eligibility (21 years and above) before full access to the platform is granted.
• To process deposit and withdrawal transactions securely and accurately in accordance with the player's chosen method.
• To manage player accounts, including activating bonuses, VIP cashback and relevant promotional offers.
• To communicate with players regarding account updates, policy changes, security alerts and relevant promotional information.
• To comply with legal and international licensing obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• To detect and prevent fraud, account misuse and suspicious activity on the platform.
• To improve service quality based on analysis of platform usage patterns in aggregate form, without identifying individuals.

3. Information Sharing and Disclosure

mixue88 does not share, sell or disclose players' personal information to outside parties without your consent, except in the following circumstances permitted by law:

• Authorised third-party service providers: Including payment processing providers, identity verification companies and game software providers — all bound by strict confidentiality agreements.
• Legal and regulatory compliance: When required by a competent authority, court order or applicable international licensing regulations.
• Fraud prevention: Sharing the minimum necessary information with security agencies or other platforms for the purpose of detecting and preventing fraud, identity theft or money laundering.
• Business transfers: In the event of a merger, acquisition or sale of company assets, players will be notified in advance and given the option to withdraw consent.

4. Data Retention Period

Players' personal information is retained for the duration of the active account and for the additional period required by international licensing regulations after account closure. Financial transaction records and betting history are retained in accordance with the minimum requirements of applicable anti-money laundering laws.

Once the required retention period ends, your data will be permanently deleted or anonymised using secure, irreversible methods. Players who wish to know the specific retention period for a particular data category may contact our support team.

5. Personal Information Security

Protecting your information is a top priority for mixue88. We implement a range of technical and organisational measures to keep your data secure at all times:

While we take all reasonable precautions, no security system can provide an absolute guarantee. Players are therefore advised to also take their own protective measures, such as using a strong password, not sharing login details and keeping their devices up to date.

6. Cookie Policy

The mixue88.onl website uses cookies — small text files stored in your browser when you visit our website. Cookies are used for the following purposes:

• Essential Cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how visitors use the website to help us improve the overall user experience.
• Functionality cookies: Store your preferences such as language and display settings so you do not need to reset them on every visit.

You can manage or disable cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the mixue88 website.

7. Player Rights Regarding Personal Information

As a mixue88 platform user, you have the following rights regarding your personal information:

8. Cross-Border Data Transfers

As an operator licensed under international licensing, mixue88 may store and process your information outside Malaysia, in countries where our servers or service providers operate. In all such cases, we ensure equivalent protection is applied to your data through:

• Contractually binding data processing agreements with all third-party service providers
• Use of recognised transfer mechanisms such as standard contractual clauses
• Regular security assessments of all data storage infrastructure

Such transfers are made solely for operational service requirements and are always subject to protection standards no less than those set out in this policy.

9. Amendments to This Privacy Policy

mixue88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in service practices, legal requirements, or international licensing. Any material amendments will be communicated to registered players via:

• A prominent notice on the main page of mixue88.onl
• Email notifications to the address registered to your account
• In-platform notifications for active players

The "Effective Date" shown at the top of this policy will be updated whenever an amendment is made. Continued use of mixue88 services after an amendment notice has been issued will be considered acceptance of the revised terms.

10. How to Contact Us

For any enquiries, complaints, or requests regarding this Privacy Policy and how we handle your personal information, please contact the mixue88 Data Protection team through the following channels:

Our support team is available to assist in Malay and English at all times. We are committed to providing a meaningful and helpful response to every enquiry related to your data privacy.